Torn Candle

Have questions about something you've seen online, and require personal assistance?

Please call 1-212-473-1333 to speak with an Advisor, who can assist in answering questions about our merchandise. We're available:

Monday - Saturday, 10 AM - 9 PM (ET)
Sunday, 12 PM - 7 PM (ET)

If you prefer email, we can be reached at advisors@theconservatorynyc.com

For general inquiries, including questions regarding shipping, please email us at customerservice@theconservatorynyc.com

Free Shipping is available on all orders over $200. We are also pleased to offer in-store pickup at our New York Gallery at The High Line at Hudson Yards, as well as courier delivery within the City. Click here for details.

We want you to be completely satisfied with your purchase. We will gladly accept merchandise for exchange or refund provided it is within 30 days of receipt; items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Vintage goods, lingerie, art, furniture, special orders, perishable, altered and final sale merchandise are not eligible for return. Please use the convenient, prepaid return label provided with your shipment and take care when repacking the item. A $10 shipping charge will be deducted from your refund, unless it is for an exchange. Items purchased online may be returned in person to our stores under the same terms. For more details and exclusions, please click here.