Is there a charge for shipping?
We are pleased to offer free ground shipping for orders over $200. For other orders, your shipping charge is calculated at 10% of the price of the order, with a minimum charge of $10. Expedited service is available. Shipping charges are not refundable. Certain oversized items may incur additional charges, which are indicated in the product description. This is in addition to the standard charge. For international shipping, please contact one of our Advisors directly. For other questions regarding shipping, please feel free to reach out to us directly at firstname.lastname@example.org.
How long will it take to receive my order?
If we receive your order by 3PM (ET) Monday through Friday, we will make every effort to ship your package the same day. Orders received on a Saturday, Sunday or holiday will be shipped the next business day. Standard ground service typically delivers in the contiguous U.S. within 3-5 business days. If you require expedited delivery, please select that option at checkout. Please note that special high value items may require further security verification prior to shipment.
How do I check the status of my order?
You will receive a tracking number when your order has shipped. If you have not received a tracking number by the second business day after placing your order, please reach out to us at email@example.com
What if my item is out of stock?
Currently, The Conservatory shopping cart will not accept your selection unless the item is in stock. However, one of our Advisors would be happy to assist you in finding an alternative or contact you when your item is available. Please let us know at firstname.lastname@example.org.
How do I return or exchange something if I change my mind?
Our advisors are here to make sure you are completely satisfied with your purchase. For in-store purchases, we will gladly accept merchandise for exchange or store credit within 7 days of purchase. For online orders, in the case that the item is not as expected, items may be returned for a refund to original form of payment. We must be notified of the return within 7 days of receipt of goods, or qualified items may be returned in person to our stores under the same terms. Items with a gift receipt may be exchanged within 7 days from the gifting date noted. All in store and online purchases must be returned unworn, undamaged and unused, with all tags attached and brand boxes, labels and packaging included. Fragrance, candles, and beauty items must be unopened and in original packaging. The following are a final sale and not eligible for return: Fine jewelry is a final sale, unless accompanied with a gift receipt. For fine jewelry with a gift receipt, exchanges can be made within 7 days from the gifting date noted. The following categories are a final sale: vintage goods, lingerie, swimwear, art, furniture, special orders, perishable, altered and final sale merchandise. Shipping charges are not refundable.
What payment methods does The Conservatory accept?
We currently accept Visa, MasterCard and American Express. Our online clients may also use Paypal and Shop Pay as a method of payment.