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Is there a charge for shipping?

We are pleased to offer free ground shipping for orders over $200. For other orders, your shipping charge is calculated at 10% of the price of the order, with a minimum charge of $10. Expedited service is available. Shipping charges are not refundable. Certain oversized items may incur additional charges, which are indicated in the product description. This is in addition to the standard charge. For international shipping, please contact one of our Advisors directly. For other questions regarding shipping, please feel free to reach out to us directly at customercare@theconservatorynyc.com.

How long will it take to receive my order?

If we receive your order by 3PM (ET) Monday through Friday, we will make every effort to ship your package the same day. Orders received on a Saturday, Sunday or holiday will be shipped the next business day. Standard ground service typically delivers in the contiguous U.S. within 3-5 business days. If you require expedited delivery, please select that option at checkout. Please note that special high value items may require further security verification prior to shipment.

How do I check the status of my order?

You will receive a tracking number when your order has shipped. If you have not received a tracking number by the second business day after placing your order, please reach out to us at customercare@theconservatorynyc.com

What if my item is out of stock?

Currently, The Conservatory shopping cart will not accept your selection unless the item is in stock. However, one of our Advisors would be happy to assist you in finding an alternative or contact you when your item is available. Please let us know at advisors@theconservatorynyc.com.

How do I return or exchange something if I change my mind?

We want you to be completely satisfied with your purchase. We will gladly accept merchandise for exchange or refund if it is returned within 30 days of receipt, provided that: Items must be returned unworn, undamaged and unused, with all tags attached and brand boxes, labels and packaging included. If an item has a Conservatory try-on tag affixed to the garment, this tag must not be removed or moved. Beauty items must be returned unopened and in their original packaging. Swimwear must have the original protective, sanitary lining attached to the garment. Vintage goods, lingerie, art, furniture, special orders, perishable, altered and final sale merchandise are not eligible for return. All refunds are processed back to the original form of payment. Shipping charges are not refundable. For online orders, please use the convenient, prepaid return label provided with your shipment and take care when repacking the item. A $10 shipping charge will be deducted from your refund, unless it is for an exchange. Items purchased online may be returned in person to our stores under the same terms.

What payment methods does The Conservatory accept?

We currently accept Visa, MasterCard and American Express. Our online clients may also use Paypal as a method of payment.

Can I pick up an order I place directly through TheConservatoryNYC.com site at the store?

Most items are available for pickup in our New York Gallery. Simply select that option when you check out, and your in-stock selection will be available within two hours if placed by 3PM (ET). This service is currently only available at our Hudson Yards location. For your piece of mind, a security code is required to retrieve your merchandise. There is no charge for this service. Please note that in the event your selection is not immediately available, we will contact you to make alternate arrangements for delivery.

I'm in New York. Can I have my item sent by courier?

Courier service is available throughout Manhattan for most items for $30. Simply select this option during checkout; your zip code will confirm if your address is available for this service. Please allow two hours for us to process your order, plus additional time to have your item delivered. For same day delivery, please place your request by 2PM (ET). Please note that in the event your selection is not immediately available, we will contact you to make alternate arrangements for delivery. This service is currently only available at our Hudson Yards location.

I have already placed an order with The Conservatory, but you are asking me to register again. Why?

We recently relaunched our website to improve our customer experience. Certain customers may find they need to create a new account to make a purchase the first time. We apologize for the inconvenience. Our new site features an enhanced shopping experience and secure checkout for your piece of mind.

Do you ever have sales?

The Conservatory maintains a close partnership with the artists and brands that are featured in its collections. Each time you visit in-store or online, we want to surprise and delight your senses with something new. Our buyers work in tandem with our brand partners to constantly update our selections and edit our assortments. To that end, we do not have sales at The Conservatory.